Refund and Returns Policy

At KraftMitra, we want you to be completely satisfied with your purchase. We understand that sometimes circumstances may require you to exchange or return a product. Please read our Exchange and Refund Policy below for more information.

1. Eligibility for Exchange or Refund
   We accept exchanges or refunds in the following cases:

• The received product is damaged or defective.
• You received the incorrect item.
• The product does not meet your expectations due to a quality issue.

2. Notification and Timeframe:
To initiate an exchange or refund, please contact us within 7 days of receiving your order. Provide us with your order details and a description of the issue. We may request supporting evidence, such as photographs, to facilitate the process.

3.Exchange Process:
If you wish to exchange your item, we will work with you to find a suitable replacement based on availability. The exchanged item should be of equal or lesser value than the original purchase. If the replacement item is of higher value, the price difference will be charged accordingly.

4. Refund Process:
If you prefer a refund, we will process it within a reasonable timeframe of 7-10 days once we receive and inspect the returned item. Refunds will be issued to the original payment method used for the purchase.

5. Return Shipping:
In cases where the exchange or refund is due to a damaged, defective, or incorrect item, we will cover the return shipping costs. We may provide you with a prepaid shipping label or reimburse you for the shipping expenses incurred. Please contact our customer support team for instructions on how to proceed.

6. Condition of Returned Items:
The returned item must be unused, in its original packaging, and in the same condition as when it was received. Any signs of wear, damage caused by the customer, or missing parts may result in a partial refund or denial of the exchange or refund request.

7. Non-Returnable Items:
Please note that personalized or custom-made items are generally non-returnable unless they arrive damaged or are incorrect.

8. Process for Requesting an Exchange or Refund:
To request an exchange or refund, please contact our customer support team with your order details and a description of the issue. We will guide you through the process and provide you with the necessary instructions.

Our goal is to ensure your satisfaction, and we will handle each exchange or refund request with the utmost care and attention. If you have any questions or concerns regarding our Exchange and Refund Policy, please contact us using the information provided below.

email: info@kraftmitra.com

Thank you for choosing Kraftmitra, and we appreciate your trust in our products and services.